NEW CUSTOMER SIGN-UP

When a potential customer visits your website, they will find two sign up options available. They can choose to sign up via a campaign or sign up when they want to rent equipment if you have equipment to rent. Thereafter, they can log in to their account, or make a payment towards their invoice. If a new customer signs up, you will receive a notification containing their details and the specific route they signed up for.

Moreover, you have the ability to make necessary adjustments such as selecting the route to put them on. This ensures a smooth and user-friendly experience for the customers while also providing you with valuable information about their location and actions on the website.

Spam Protection

If someone manages to bypass our spam protection software, we have a mechanism in place that allows us to delete that user. However, during the account sign-up process, it is essential for users to provide a valid email address. If the email address they provide is invalid, they will be unable to complete the account registration. It's important to note that existing customers who do not have an email on file will not be affected by this requirement; this measure solely applies to those attempting to compromise the software and prevent them from signing up for an account. This way, we maintain the security and integrity of our system while ensuring a smooth and legitimate sign-up process for genuine users.

Adding An Email To Existing Account

You may have several users without an email account entered into the software. When this happens a user will not be able to log into the system because we will have no way to verify who they are. However, we do give existing users the option to add their email to their user account via their cell phone number. Here is that process.

Login Page

When a user comes to your website and clicks the login page, they will see a help button. There will be a message that states, “Current Customers with phone number but no email in account get access here” There is an orange button to click on with a door.

If a person knows they have an account with you but do not either have a valid phone number or email in account there is another button to get access where they fill out a form that gets emailed to you so you can update their account.

Also on this page is a button for new customers to start service. It is just like the pricing on the front page but is a short cut for them to get services started right away.

Access Page For Customers with No Email in Account

They will come to a page where they can enter their phone number into the software. When they enter their phone number they will get one of three messages.

1. There is not an account associated with that phone number.

2. This account already has an email associated with it. Then they are given the option to go through the password reset process using the “Lost Password” feature.

3. If they have an account associated with that phone number, then they will be given a box with indicators that identify them as the account owner. If the information matches their identity they can click the green button, “YES, This is me!”.

After they enter a valid phone number that is associated with an account they will click the green button that states, “Get Access”. They will then be prompted to enter a valid email address, then click the button “Yes This is me!”. However, if they try to use an email that is already in the system, they will get a message that states that the email already exists and prompts them to log in.

However, if they are not in the system and enter a valid email address they will receive a verification code through their email to prove they indeed have a valid email address to associate with their account. They must then enter the verification code and create a password. Once this is done then they can log into the system as normal by clicking the login here link provided.

This is done because there are many waste management companies that have not stored email addresses for their customers. This gives your customers the option to access their account online and take advantage of the many features this software provides. Additionally, having an email address will secure the customers account better. For example, if someone is trying to access someones account that already has an email address they will not be able to do it.

Additionally, if you have some customers that do not have an email address you might want to create one for them. If you want to know who has not entered an email address navigate to your search button on the bottom. In the drop down, select Email Address. Leave the search term blank and click see results. You will see how many users do not have an email associated with their account.

Furthermore, the only people that will not have an email address listed are the ones that you imported from a comma separated spreadsheet. If anyone signs up from the application they will have to have an email address.

Duplicate Sign-ups

You will possibly have customers already entered that will try to sign up for a new account instead of trying to access their account in the way provided above. That is OK because the software will show you the possible duplicate accounts on the “Manage” page. These duplicates are created by matching the addresses.

After they enter their information successfully, they will see a screen that looks like this so they can log into the system.

NOTE: If they enter the wrong code they will be given the option to correct it and try again. Additionally, if they try to enter an email address that already exists the software will not let them in and assume they are a hacker.

Manger and Dispatcher Access - Changing A Users Information

If a “Manager or Dispatcher knows that the person trying to access their account is legit and wants to enter an email for them and set their password they can do this very easily as discussed earlier in the Personnel Management section. Here is a brief overview of those steps.

1. Type the persons name in the search feature.

2. Click on their name

3. Scroll down to where it says email and enter their email.

◦ Note: if you try to use an email that is already in the database you will receive a message that the email is already in use. Additionally, if the email is not in use you will receive a message that states that it is OK to use the email.

4. Scroll down and click on the green update button.

Notice we have to make the password change after an email is entered. We cannot set a password if there is no email entered. Here is how we set a password after the email is entered. If you followed the instructions above, you should still be on that users profile.

1. Look for the blue button under the map where is states, Change Users Password.

2. A pop up will appear with a suggested password in it. However, you can set it to whatever you wish. The best thing to do is create a secure password. Keep in mind that the user can change their password anytime they wish.

3. Make sure you copy the password.

4. Click the orange button that states, “Change Password”.

5. Now send the email and password to your customer, and they will be able to log into the system.